FAQ
| What makes your mortgage service different to other Brokers? | Our 80 years collective experience sets us apart, our team of expert and experienced Mortgage Brokers have a knack for navigating complex loan situations. |
| What if our situation is challenging? | Our experienced team and network of lenders caters for unique financial needs. Our focus is to find the best solution and present your application in the best light to the right lenders first time. |
| Are there any fees involved with your mortgage brokering? | Most of our loan services are offered without any brokerage fee. In the rare instances where a fee might be applicable, all details can be found transparently on our Mortgage Broker Fees page. |
| Why should I choose a mortgage broker instead of going directly to a bank? | Opting for a mortgage broker like us means you get a broad selection of loan options from various lenders, not just one. We provide a cost-free service, are known for our exceptional customer satisfaction, and offer expert guidance and a hassle-free loan application process. |
| How do you ensure the loan recommended is suitable for me? | As Credit Representatives under the National Consumer Credit Protection Act, we are legally bound to recommend loans that are suitable for your needs. We present you with several options and let you make the final call. |
| How does the loan application process work with your service? | We simplify the loan application for you. Once you provide the necessary documentation, we'll conduct a preliminary assessment, present you with options, and upon your decision, we lodge the loan for approval—quick and efficient. |
| Do you favour certain banks to receive higher incentives? | No. Our commitment is to your best interest, not ours. We have an extensive panel of over 40 lenders, which ensures our recommendations are based on your needs and the best available loan terms, regardless of the incentives we receive. |
| Are you affiliated with any banks or financial institutions? | We're a proudly independent Australian company. This means our recommendations are unbiased and solely in your best interest, with no hidden agendas or bank influences. |
| Can you assist clients outside of Vic & QLD | Absolutely. Our services are available to clients all over Australia. We've successfully secured loans for clients in every state and territory, thanks to our centralized, expert team and strong lender relationships. |
| What kind of deposit is required for a home loan? | The deposit amount can vary, but we have options for as low as a 5% deposit under certain conditions. To better understand what you'll need, we can discuss lender mortgage insurance and guarantor options with you. |
| How quick is the preliminary assessment process? | We aim to conduct preliminary assessments within 24 hours provided all the required documents are submitted. We understand urgency and prioritize accordingly to meet your timelines. |
| Can you handle complex loan applications? | We certainly can. Our team enjoys tackling complex and challenging loan scenarios. With our deep understanding of various lender policies and criteria, we often find solutions where others can't. |
| How do I start the loan application process with you? | Beginning the process is simple. You can fill out our free assessment form or call us directly. We'll assess your situation, explore options from our panel of lenders, and find you the most suitable home loan deals. |
| Is there a risk of my application being declined due to a non-standard situation? | While we can't guarantee approval, our track record with complex and non-standard cases is strong. We exhaust all avenues and leverage our expertise and lender relationships to enhance your chances of approval. |
For any additional inquiries or to discuss your specific needs, don't hesitate to get in touch. We're here to help guide you to the right mortgage solution.